Gap Factory - CustomerService

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Get the Status of Your Order

As soon as you place your order, you can see where it is on its way to your door.

Your order may take the full shipping time frame to arrive to you. If your order shows "in-process" that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.

Track Your Order

Click Orders & Returns to track your order.

This link also appears in the top right corner of the website, above the Checkout button. You can either sign into your account to see your recent order history, or you can look up a single order by entering the order number and your email address.

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For each order, you can see order details and shipment summary. The shipment information includes a tracking number for each package, which you can click to see the progress of your package.

In some cases, we may need to send an order in multiple packages that may arrive on different days. When we do, we provide tracking information for all packages, as well as details on which items you can expect in which package. You are charged only once if we choose to send your order in more than one package.

For each order, you can see:

  • Order details, such as your name, total price and the items included
  • Shipping summary, including the shipping carrier used and a tracking number for the package

What happens next?

We process your order as quickly as possible to ensure that you receive it within the specified delivery time. If your order doesn't arrive within that time frame, contact us.

Occasionally, high demand causes us to run out of certain items. If we don't have an item that you've ordered in stock, we notify you by email immediately.

In the rare instance that an out-of-stock item is not expected to come back in stock, we cancel the order for that item. In this case, we don't charge you for the item or any taxes or shipping charges related to it. You may see a temporary authorization on your credit card. However, if your order includes other items, taxes and shipping for that part of your order are still charged.