Managing Your Account

Providing our customers with a safe and secure shopping experience is very important to us. We know that many customers re-use their passwords across multiple websites, and if any of those sites are compromised, it can put your online security at risk. That's why it's a good idea to select strong, unique passwords and change them regularly.

Change password

How to Update Your Password

1. Sign into your account at GapFactory.com or BananaRepublicfactory.com.
2. Select “Change Password”
3. Complete all necessary fields and you'll receive a confirmation email.

You need your email address — that's your username — and your password to sign in. You can see whether you're signed in or not by looking at the top right corner of the website.

• To sign in, click the “Sign in” link and enter your name and password as a returning customer. Sign in now
• To sign out, click the “Sign out” link in the top right corner of the website. If you purchased any items, you can also sign out on the Order Confirmation page that follows the completion of your order.

If you forgot your password, you can follow these steps:

1. Go to the account login page at GapFactory.com or BananaRepublicfactory.com.
2. Input your valid email address and select “I forgot my password.”
3. Select “email password.” An email will be sent to your inbox with a temporary password and instructions on how to reset your password. For security reasons, this temporary password will be valid for 24 hours.
4. Once complete, you will receive an email letting you know that your password has been changed.

As a company, we take our obligation to protect our customers' information very seriously and have safeguards in place to detect potential threats to our online shopping environment. As a customer, there are some best practices you can employ to help keep your account safe:

• Avoid using the same password on multiple websites and do not repeat a past Gap Inc. password.
• Create strong and unique passwords that are difficult to guess and be sure to change them regularly. Also, be sure your passwords are a minimum of 8 characters long and include a mix of uppercase and lowercase letters, numbers and symbols.
• Review your account information regularly and report any suspicious activity immediately.

You can manage your personal information, including your email address, password, and billing or shipping addresses, at any time.

1. If you're not already signed in, sign in now and enter your username and password.

   In the future, you can click the “Sign in” link in the top right corner of the homepage.

2. Click Your Account in the top right corner of the website.

   Your account page shows the various categories of information you can choose to view, edit, or update.

   When adding or changing your billing information, be sure to enter your billing address exactly as it appears on your credit card statement. Incomplete or incorrect information may slow your order.

   A 10-digit phone number is also required in case of delivery problems.

For security reasons, you're automatically signed out after 30 minutes of inactivity on our website.

Help us improve your shopping experience by filling out your customer review profile and setting your email preferences. This allows us to give you the best and latest information available about the products you're most interested in, including sales and special offers.

1. If you're not already signed in, sign in now and enter your username and password.

   In the future, you can click the “Sign in” link in the top right corner of the homepage.

2. Click Your Account in the top right corner of the website to open your account page.

   • In your customer review profile, you can create a profile name, enter your hometown, and provide details about yourself and the brands you like. You can even add a photo. Your profile name is the name that appears if you choose to write reviews of our merchandise.
   • For email preferences, you can select specific product areas that you're interested in, and request information about our other brands and their products. You can also choose to stop receiving marketing information.

You can add up to 30 shipping addresses during checkout and we save them for your future use in shopping.

You can also add or edit shipping addresses in your account settings. For instructions, see the topic, “To add or change your information,” above.