Shop Clothing for All | Gap Factory Near Me At 424 OUTLET CENTER DR, QUEENSTOWN

Gap Factory offers free in-store returns and exchanges for eligible purchases made in stores or online. Mail returns are free for Encore Members; $6 fee applies to each return package mailed by nonmembers.
Items must be returned within 30 days of the delivery date for online purchases or the purchase date for in-store purchases. Final Sale items cannot be returned or exchanged by mail or in stores. For full information about Gap Factory’s return and exchange policy, click here.

Yes, except for items marked return by mail only, any items sold by third-party sellers or orders purchased on Shopify, in the Instagram Shop or Facebook Shop. For full information about Gap Factory’s exchange and return policy, click here.

No.

If you do not have the original receipt, your Gap Rewards phone number or credit card used to make your purchased will be accepted at any Gap location.

Inventory varies from store to store. Certain sizes, styles and colors may change so check back at a later date. You can also search for specific styles, sizes and colors and place an order to ship to your home. For more information about Gap Factory’s buy online, pickup in-store service, click here.

Yes, use our store locator to find your nearest Gap location. You must bring the item and any one of the following to start an in-store return or exchange: 

• Your receipt 
• Your Rewards phone number 
• The credit card used for purchase  

No. Returns may only be made at the brand of purchase. (i.e., Gap items cannot be returned at Gap Factory, Old Navy, Athleta, Banana Republic, or Banana Republic Factory). For full information about Gap Factory’s exchange and return policy, click here.

No, if you would like to process a return or exchange at one of our stores, this must be done at a store of the same brand as the items purchased. For example, if you purchased an item from Gap.com or your local Gap store, it cannot be returned to an Old Navy store.

If an item you've purchased has gone down in price, you can request a one-time price adjustment within 14 days of your order date. Items purchased using a promotion code or other discount aren't eligible for a price adjustment unless you used only a free shipping discount. See the specific promotion for details. “Final sale” items are not eligible for a price adjustment. For more information about Gap Factory’s price adjustments, click here.